Got a question? The most common ones are answered below:

For Donors:

Can I support any UK charity?

Yes! Parsnip allows you to support any charity – as long as it is registered with one of the Charity Commissions of England & Wales, Scotland or Northern Ireland.

How much can I give?

Micro-donations are set by you at either:

Round-Up: which work out your ‘spare change’ to the nearest pound.

Fixed amount: 10p, 20p, 50p, £1 or £2 (per transaction).

You can set a monthly cap to make sure you never give more than you can afford. You can set the cap to £0 if you’d like to stop giving at any time.

We do not make money from this service, it’s here to help you support causes you like on your terms.

Will this work with my existing pre-paid or debit card?

Our UK launch partner is McLEAR, a payment ring company. You can get a ring here

We’re adding new banks and payment companies every month so you can choose to sign up with one of our payment partners, or wait until your current one becomes available (you can switch which card triggers the service at a later date).

We aim to make Parsnip available across as many different payment cards and services as we are able!

Can I stop giving micro-donations if I want?

Yes you can stop at any time.

We provide a monthly donation cap option, which means that if your donations reach that value in the current calendar month, the micro-donations will stop automatically triggering until the start of the next month (donation boosts are not affected).

Simply turn off the donations in the partner’s app you are using.

What does it cost to use?

Parsnip is FREE for charities and users.

Our aim is to help as many people as possible support as many charities as they wish.

Our partner banks and payment companies cover the cost so we can provide the service to you for free.

What is the Parsnip Club?

The Parsnip Club is a portal with a fantastic set of financially valuable and enjoyable member benefits designed at rewarding you for supporting a good cause through access to experiences and special events, as well as an excellent set of offers and discounts across many high street and online brands.

We provide this to our partner banks and payment providers to pass on to you. Our aim is for you to be able to save the pounds and make giving the pennies more affordable!

How much of my donation gets to my charity?

All of it. 100%. We do not charge any fees or make any deductions of any kind.

In addition to your donations, charities receive the Donation Boost (cashback paid by the retailers) and all of the qualifying gift aid that they apply for (25p for every £1, paid for by the government if you are a taxpayer).

That means your charity should receive considerably more than your donations.

What is Donation Boost?

When you shop at one of our partner retailers, qualifying purchases will generate up to 15% of the total value of that transaction.

Donation Boost is a feature we provide in our partners apps that allows you to share the cashback with your supported charity.

You can turn it on and off whenever you want.

Can I support more than one charity?

You can only support one charity at a time for now, but you are able to change that charity if you wish. Changes take effect immediately so feel free to change at any time and as often as you like.

For Charities:

How do our supporters start supporting us via Parsnip?

It’s easy.

Direct them to www.getparsnip.com.

From there they can select a payment partner to attach the service to, set their giving rules and start supporting you right away! If they don’t have a compatible payment card or product, we’ll offer them the chance to sign up for one so that they and your charity can feel the benefit.

What does it cost our charity to use Parsnip?

Nothing at all. It’s 100% free for you! In addition, we won’t take any deductions from micro-donations (or the Gift Aid you claim on them).

We are a commercial organisation and our revenues come from our banking partners.

Are there any deductions?

No.

You’ll receive 100% of the micro-donation, 100% of Gift Aid, 100% of the donation boost balance (varies by transaction type and retailer).

What is Donation Boost?

‘Donation Boost’ is a method for generating additional funds for your charity. This is done in the form of a ‘cashback’ provided by our retailer partners. The amount of this cashback varies from retailer to retailer and is paid typically up to 60 days after the transaction. Parsnip, receives this amount and then divides it up based on your supporters settings and choices. The charity portion is then added to the accruals account of each charity – ready for periodic disbursements.

A full report will be provided to you so you can see how the collections are made up.

Are there any charges for our donors / supporters?

No, all core services are free and always will be.

Donors that choose to select the Parsnip Club (some partners my brand this with their own logo etc) membership will pay a monthly or annual fee to access the benefits if they choose – but this will not impact on donations to your charity.

When and how do we receive the funds raised?

We disburse all donations to each registered charity on a quarterly basis once we collect some details about your charity and trustees in accordance with our secure Anti Money Laundering policies. A full report of the makeup of funds will be supplied.

Does Parsnip work with other fundraising solutions?

Yes! The Parsnip service works independently of other payment or donation services.

How is our charity promoted by Parsnip?

Parsnip promote your charity on our site and in regular communications that go out to Parsnip users.

What about Gift Aid?

Parsnip will provide you with all of the necessary details and consents to make a claim.

Will we get a report?

You will receive a full report each quarter which will detail the funds raised on your behalf.

For Banks, Card Issuers and Payment Providers:

Why should we offer Parsnip to our customers?

Parsnip is a fantastic way to attract, engage and retain customers. Our emotionally engaging charity proposition will not only attract socially aware and responsible new customers but provide an engaging ‘front of wallet’ programme to ensure greater usage and thus increase customer lifetime value.

How does Parsnip impact our business?

Parsnip not only has a positive impact on the commercial nature of your business but it’s also great for brand perception and CSR. A business that helps people to make society better for us all, will always be warmly viewed. Happy customers tend to stay longer and spend more. Done properly, such a programme will create powerful advocates to help promote your business further.

Can Parsnip be used to support activities with our existing charity partners?

Absolutely. Parsnip is open to all UK registered charities, and we can work with you and your current charity partners to maximise the benefit to all.

Is it secure?

Yes, completely. We have used certified, banking-grade technologies to build Parsnip and our technology and processes have been approved by some of the biggest banks. We take the security of payment data, charity data and user data extremely seriously and can provide further details of all the processes and technologies we have in place on request.

For Retailers:

Why should we join Parsnip?

Parsnip allows retailers to reach new customers, promote offers and attract, engage and retain customers.

Our campaigns increase footfall and retailer brand awareness.

Parsnip is free for retailers.

How does Parsnip impact our business?

Parsnip not only has a positive impact on the commercial nature of your business but it’s also great for brand perception and CSR. A business that helps people to make society better for us all, will always be warmly viewed. Happy customers tend to stay longer and spend more. Done properly, such a programme will create powerful advocates to help promote your business further.